Your Pathway
INARIStationery Strategy

Customer Care

Customer care, and everything in writing.

Help with an order, a course or your account. Plus every policy that governs how we sell, bill and handle your data, written out plainly for both Japan and the U.S.

Email help@inaristationery.com, or use the form below. Both reach the same inbox. Write in Japanese or English, whichever is easier for you.

Replies take up to 2 business days. They come from a person who has read your whole message, not from a template.

If your question is about a purchase, include the email address you used at checkout and your Paddle order ID. Your order ID is on your receipt. With those two things we can find your order straight away.

How can we help?

Orders & billing

You paid and nothing unlocked. You were charged twice. You need a receipt or an invoice with your details on it. Email us and include your order ID.

help@inaristationery.com

Courses & account help

You cannot sign in. Your progress is not saving. You want your emails in the other language. Tell us what you see on screen and we will sort it out.

help@inaristationery.com

Refunds & cancellations

One-time purchases carry a 14-day refund guarantee. Membership can be cancelled at any time. Full steps for both are on this page.

Privacy Policy

What we collect, why we collect it, how long we keep it, and what you can ask us to do with it under Japan's APPI and U.S. state law.

Terms & Conditions

Licences, payment, disclaimers and governing law for everything we sell. Written to be read, not to be skipped.

Cookie Policy

The small set of necessary and preference cookies we use. No advertising trackers.

特定商取引法に基づく表記

The seller disclosure required of online businesses under Japanese law.

Press & collaboration

Interviews, workshops, retailer partnerships and guest writing.

help@inaristationery.com

Good to know

  • Replies arrive within 2 business days. Approved refunds are processed within 5 business days.
  • One-time purchases carry a 14-day refund guarantee. You do not have to give a reason. Email help@inaristationery.com with the subject "Refund", the email address you used at checkout, and your Paddle order ID.
  • To cancel The Studio, open your account menu and choose Cancel membership. You keep access until the end of the period you have already paid for.
  • To download your own data, open your account menu and choose Download my data. You get everything you have entered, as a JSON file or a CSV zip. You can do this before or after you cancel.
  • Paddle is our merchant of record. Paddle is the name that appears on your card statement, and Paddle handles sales tax, VAT and Japanese consumption tax.
  • Requests to access, correct or delete your data are free of charge and handled within 30 days.
  • If your question is "where do I start?", the quiz answers that faster than we can.

Send us a message

Fill this in and it lands straight in the studio inbox. Replies usually take a business day or two.

Not a question yet, just curious?

Take the readiness quiz. It sends you a roadmap, and you can reply to that email with anything you like.

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