Customer Care
Customer care, and everything in writing.
Support for orders, courses and accounts — plus the policies that govern how we sell, bill and handle your data, written for both the U.S. and Japanese markets.
We're a small studio, so replies take a business day or two — but they come from a person who has read your whole message. Write in Japanese or English; both are equally welcome.
If your question is about a purchase, include the email address you used at checkout and your Paddle order ID so we can find it straight away.
How can we help?
Good to know
- Response time: 2 business days. Refund requests are processed within 5.
- One-time purchases carry a 14-day, no-questions refund guarantee.
- Paddle is our merchant of record — it appears on your card statement and handles sales tax, VAT and Japanese consumption tax.
- Data requests (access, correction, deletion) are handled free of charge within 30 days.
- If you're asking "where do I start?", the quiz answers it faster than we can.
Send us a message
Fill this in and it lands straight in the studio inbox. Replies usually take a business day or two.
Not a question yet, just curious?
Take the readiness quiz and we'll send a roadmap you can reply to.
Take the GO Global Quiz